Free Simcards seeks to maintain and enhance our reputation of providing you with high quality products and services. We value complaints as they assist us to improve our products, services and customer service.
However, Free Simcards is not committed to being responsive for Complaints about the services provided by the partner networks. Customers has to contact the concerned provider for resolving your complaint as quickly as possible. It is the responsibility of network provider to provide an efficient, fair and structured mechanism for handling complaints and also to provide customer’s best support.
If at any stage of the process you’re unhappy with the management of your concerns, you can request that we escalate your complaint.
When you use the service, it is your responsibility to comply with any rules imposed by any third party whose content or services you access using the service or whose network your data traverses.